SHIPPING & RETURNS
SHIPPING RATES/TIMES
United States: Free Shipping Canada: $10 Flat Rate Shipping
TYPICAL SHIPPING SCHEDULE & CARRIERS FOR US ORDERS (Carriers Canadian orders will vary and will be indicated via tracking email when order ships).
| Product | Flat Rate | Estimated Ship Time | Carrier |
| Canvas 12x12, 16x16, 24x24, 36x36 |
US FREE CAN $10.00 USD |
6-10 Business Days | UPS Ground, Fed Ex, USPS or GLS |
|
Books |
US FREE CAN $10.00 USD |
3-7 Business Days |
USPS 1st Class/Priority Mail |
|
Apparel |
*US ONLY FREE |
6-10 Business Days |
UPS Ground, Surepost, DHL or Fex Ed
|
| Combined Items |
US FREE CAN $10.00 USD |
3-10 Business Days |
Combined items all ship separately from different locations. See above for carriers. |
*Sorry, no rush orders accepted.
RETURNS
USA: If your purchase arrives damaged or you are not completely satisfied with your order, we will replace or refund you for the merchandise amount within 30 days of purchase. Please contact us at questions@looseleashes.com for more details. We regret that packaging, delivery and shipping charges are non-refundable. Sorry no COD's accepted.
Return address:
Loose Leashes
65 Moseley Ave.
Newburyport, MA 01950
INTERNATIONAL ORDERS: Returns are not accepted but please contact us at questions@looseleashes.com if there is a problem with your order or your order arrives damaged.
Damaged Items: Please email a picture of the damaged item to questions@looseleashes.com for next steps. If the shipping container is damaged, please include a photo of that as well.Defective/Damaged Items: Please email a picture of the defective item to questions@looseleashes.com for next steps. If the shipping box/tube is damaged, please include a photo of that as well.